Our Privacy Policy
We are committed to protecting
your privacy, and take our responsibilities regarding the privacy
of you information very seriously. We do not sell, trade, or
rent your personal information to others.
This policy explains how we use
any information and how we protect your privacy.
Quartet Hospitality Management Ltd is a company incorporated in England hereinafter
referred to as “Quartet Hospitality Management Ltd” which expression shall include all
or any of its subsidiaries, agents, successors, partners, suppliers,
assignees, websites or domains).
Security
When you book or sign-up to our
services using the secure server, your information is sent to
us at Quartet Hospitality Management Ltd, who offer the use of the best possible
and latest secure server software (SSL) available, which encrypts
all of your personal details. This means that your information,
which includes your name, address, and credit or debit card number,
cannot be read as it travels over the Internet.
Your information is then held in
our secure database. Designated employees from both Quartet Hospitality Management
Ltd. have access to your information in order to process your
booking. As required by the UK Data Protection Acts of 1984 and
1998, we follow strict security procedures in the storage and
disclosure of information that you have given us, to prevent
unauthorised access and use of your information.
What information do we collect & how do
we use it?
- Signing up to Our
Services:
- We require certain account information in
order to begin providing you a service, including full contact
details of both the business and the individuals concerned
including; business name, contact name, postal address, email
address. We may need to know your credit or debit card number
and expiry date if we need to collect a deposit or bank details
to process a standing order.
- We ask for your telephone number so that both
the service provider and ourselves can contact you if there
is a question concerning your reservation.
- When Booking Products:
- We require certain information to allow us
to process your booking and notify you of the booking confirmation.
When you book, we need to know your name and the name of
other travellers, address information and email address.
We may need to know your credit or debit card number and
expiry date if the operator needs to collect a deposit (as
stated in the reservation confirmation).
- We ask for your telephone number so that both
the travel service provider and ourselves can contact you
if there is a question concerning your booking or reservation.
- Surveys & contests:
- We may request information from our customers
via surveys or competitions. Survey information will be used
for purposes of monitoring or improving the use and satisfaction
of our site. When you enter a competition, we may request
information such as your name, contact details and demographic
information such as age and postcode.
- Participation in these surveys or competitions
is voluntary and you have the choice whether or not to disclose
this information. Contact information will be used to notify
the winners and award prizes.
- Newsletters:
- Customers also have the option to subscribe
to our email newsletter. If so, we ask for contact information
such as your name and email address.
Site Tracking
We may use tracking software to
monitor customer traffic patterns and site usage to help us develop
the design and layout of our site to better meet the needs of
our customers. This software does not enable us to capture any
personally identifying information.
Sharing information
We may share aggregate statistics
about our service providers' customers, traffic patterns, and
reservations with their suppliers and partners, but these statistics
do not include any personally identifying information.
We never disclose information about
our customers to any other person or organisation without their
consent unless there is an emergency situation that requires
it or they are legally required to do so.
Your consent:
In using our web site, you consent
to the collection and use of this information by both Quartet Hospitality Management Ltd and the operator with whom you have booked in the
ways described above.
An up-to-date privacy policy will
always be maintained on this site so you are always aware of
what information we collect, how we use it and in what circumstances
we disclose it. If you wish to contact us on any issue detailed
in these terms you may do so by contacting our customer services
by writing to us at:
For further information write to us
at:
Quartet Hospitality Ltd.,
PO Box 9672,
Maldon,
Essex, CM9 9AN, England
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